Terms of sale and terms of use

Prices

The prices entered in the electronic catalog of Oleificio Sapigni snc can vary from day to day. This change is closely related to the market situation or exchange rate fluctuation. The prices of the items are inclusive of VAT. The transport contribution is quantified in € 12 plus VAT. Payment can be made by advance bank transfer to be made to the bank account with the following IBAN code: IT25D0899568100012000016866, or through the PAYPAL system.

Information pursuant to Legislative Decree no. 185/99 (Withdrawal)

Purchases made on our site, like all remote purchases by telephone or correspondence, since they take place outside commercial premises, are protected by Legislative Decree No. 185 of 22 May 1999, which provides for the possibility for the consumer to exercise the right of withdrawal. The consumer can exercise the right of withdrawal within 10 working days from the receipt of the goods. This right consists in the right to return the purchased good to the supplier without any penalty and without specifying the reason, and in the consequent refund of the purchase price.

Exclusions

The right of withdrawal applies to natural persons who act for purposes not related to their professional activity. Therefore, purchases made by retailers and companies are excluded from the right of withdrawal.

How to exercise the right of withdrawal

The right of withdrawal is exercised by sending, within the aforementioned period of 10 working days from receipt of the goods, a written communication by registered letter with acknowledgment of receipt addressed to: Oleificio Sapigni snc via Statale Marecchia, 39 -47826 Verucchio ( RN). The communication can be sent, within the same term, also by telegram or fax, provided that it is confirmed by registered letter with acknowledgment of receipt within the following 48 hours.

This communication must contain the codes of the products to be returned, as well as indications on how to refund the expenses incurred (money order, bank transfer, etc.) and any bank details.

The products subject to change of mind must be returned by the consumer, in conditions of substantial integrity, to the same address used for the registered letter.

Once we have received the goods and verified their integrity, we will credit the customer with the cost of the returned products as soon as possible, retaining, where necessary, the amount of shipping costs that will still be charged to the customer.

Complaints

For any report, complaint or request for information, you can call the telephone number 0541-679094 or write to sapigni@sapigni.com.

Guarantees and responsibilities

Oleificio Sapigni snc, within the limits of availability as regulated above, guarantees that products equal to those indicated and described on the site will be delivered. Oleificio Sapigni snc guarantees compliance with all regulations regarding the conservation of products until the time of delivery in the place indicated in the order. The responsibility of the manufacturer applies to all products sold.

In the case of packaged products, the manufacturer is also responsible for the truthfulness and completeness of the information on the packaging. The images on the site are provided to the customer to facilitate product recognition; due to changes in the packaging by the manufacturer, the photos may not exactly reflect the appearance of the product delivered.

Disputes and applicable law

Civil disputes relating to the application, execution and interpretation of the distance selling contract are subject to Italian jurisdiction and the Court of the place of residence or domicile of the Customer will be competent, if located in the Italian territory.

The contracts concluded remotely with Oleificio Sapigni snc are governed by Italian law and, although not expressly provided for, the provisions of the law in force apply.